Senior Voice Engineer

1 month ago


London, Greater London, United Kingdom MUFG Americas Full time

Job Summary


MUFG Americas is seeking a skilled Voice Infrastructure Specialist to join our Technology Infrastructure team. The successful candidate will be responsible for installing, maintaining, and developing Voice related technologies, services, and applications in MUFG Bank EMEA and MUFG Securities International.


Key Responsibilities



  • Monitor Voice service performance and troubleshoot issues.
  • Support the installation and maintenance of comms circuit and inventory.
  • Carry out responsibilities in accordance with company policy/procedures.
  • Work out of hours and weekends when needed.
  • Stay up-to-date with industry voice technology and advancements.

Requirements


The ideal candidate will have:



  • Solid experience of implementing, upgrading, maintaining, and monitoring voice systems.
  • Troubleshooting Voice in IP Data Networks.
  • Degree educated and/or equivalent experience, preferably with either ITIL or Cobit Foundation.

Work Experience


The successful candidate will have:



  • Extensive experience implementing, upgrading, maintaining, and monitoring MS Teams Telephony platform.
  • Extensive experience implementing, upgrading, maintaining, and monitoring Dubber/Cloud-based voice recording platforms.
  • Solid experience of maintaining IP Telephony, Trader Voice (IPC) function within a financial institution.
  • Proven track record of delivering programs and projects on the core Infrastructure.

MUFG Americas operates a hybrid working policy with 3 days per week in office. We are open to considering flexible working requests in line with organizational requirements.


MUFG Americas is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and their opinions count. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership.


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