Senior Voice Network Architect

3 weeks ago


London, Greater London, United Kingdom Worldpay Full time
Position Overview

We are seeking a Senior Voice Network Architect to lead our Voice team in unleashing the potential of every business. The successful candidate will play a crucial role in providing reliable network routing to support Worldpay’s global voice and digital traffic.

Key Responsibilities
  1. Implement Worldpay’s cloud strategy from a technical perspective, including design, planning, integration, maintenance, and support of the cloud architecture.
  2. Collaborate with stakeholders to understand business requirements for both voice and digital channels supporting contact center and back-office functionalities.
  3. Manage voice systems and provide Subject Matter Expertise (SME) input into solution design and optimization for network solutions.
  4. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  5. Review functional and technical designs to identify areas of risk and/or missing requirements.
  6. Provide off-hour, on-call and weekend coverage as required.

Requirements
  • In-depth knowledge of a broad range of network design, configuration, operations, and administration.
  • Knowledge of network technologies, i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS.
  • Knowledge of Session Description Protocol (SDP), including troubleshooting voice, video, and data response messages, discerning return responses and status codes to identify failures and errors.
  • Knowledge of audio, including G.729, and video, such as H.264.

What We Offer
  • A competitive salary and benefits.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global employee assistance program.


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