Senior Voice Network Architect
3 weeks ago
We are seeking a Senior Voice Network Architect to lead our Voice team in unleashing the potential of every business. The successful candidate will play a crucial role in providing reliable network routing to support Worldpay’s global voice and digital traffic.
Key Responsibilities
- Implement Worldpay’s cloud strategy from a technical perspective, including design, planning, integration, maintenance, and support of the cloud architecture.
- Collaborate with stakeholders to understand business requirements for both voice and digital channels supporting contact center and back-office functionalities.
- Manage voice systems and provide Subject Matter Expertise (SME) input into solution design and optimization for network solutions.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Review functional and technical designs to identify areas of risk and/or missing requirements.
- Provide off-hour, on-call and weekend coverage as required.
Requirements
- In-depth knowledge of a broad range of network design, configuration, operations, and administration.
- Knowledge of network technologies, i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS.
- Knowledge of Session Description Protocol (SDP), including troubleshooting voice, video, and data response messages, discerning return responses and status codes to identify failures and errors.
- Knowledge of audio, including G.729, and video, such as H.264.
What We Offer
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global employee assistance program.
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