CRM & Retention Program Manager
3 weeks ago
**Transform Customer Experience with Us**
We are seeking a highly motivated and experienced CRM and retention professional to lead our customer experience transformation initiative.
In this role, you will be responsible for developing and executing a comprehensive CRM strategy, leveraging data-driven insights to craft personalized customer journeys across multiple channels.
The ideal candidate will have significant experience in CRM, customer retention, and email marketing, with a deep understanding of segmentation, audience building, and customer journey optimization.
You will work closely with multiple teams and stakeholders to support cross-channel campaigns and automations that drive results.
Job Summary:
Lead the development of a best-in-class CRM program using best-of-breed technology.
Key Responsibilities:
- Owning the CRM technology stack, including CRM, CDP, ESP, and personalization tools.
- Driving improvements in customer experience, retention, and lifetime value through data-driven decision making.
- Developing and executing a comprehensive CRM strategy.
About LeMieux
LeMieux is a leading global equestrian company with a strong commitment to innovation, quality, and customer satisfaction.
What We Offer
- A competitive salary: £55,000 - £65,000 per annum.
- Opportunities for career progression and professional development.
- A dynamic and supportive work environment.
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