Digital Training Team Lead
3 weeks ago
**About the Role**
We are seeking an experienced CRM and retention professional to lead our customer experience transformation initiative. As a key member of our digital team, you will drive strategic improvements in customer retention, lifetime value, and overall experience.
The ideal candidate will have significant experience in CRM, customer retention, and email marketing, with a deep understanding of segmentation, audience building, and customer journey optimization.
You will be responsible for developing and executing a comprehensive CRM strategy, leveraging data-driven insights to craft personalized customer journeys across multiple channels.
This is an excellent opportunity for a skilled professional looking to take on a new challenge in a fast-growing global equestrian company.
Key Responsibilities:
- Leading the development of a best-in-class CRM program using best-of-breed technology.
- Owning the CRM technology stack, including CRM, CDP, ESP, and personalization tools.
- Driving improvements in customer experience, retention, and lifetime value through data-driven decision making.
- Working closely with multiple teams and stakeholders to support cross-channel campaigns and automations that drive results.
About LeMieux
LeMieux is a leading global equestrian company with a strong commitment to innovation, quality, and customer satisfaction. Our rapid growth has created exciting opportunities for talented professionals to join our team.
What We Offer
- A competitive salary: £55,000 - £65,000 per annum.
- Opportunities for career progression and professional development.
- A dynamic and supportive work environment.
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