Customer Retention and Experience Lead

16 hours ago


Romsey, Hampshire, United Kingdom LeMieux Full time
About LeMieux

LeMieux is a global equestrian brand that has achieved rapid growth through its commitment to innovation and customer satisfaction. We are proud of our diverse talents, vibrant customer and rider community, and unrivalled technical expertise. Our purpose-built HQ on the edge of the New Forest serves as a hub for our global trade and distribution network.

As a leading equestrian brand, we believe in creating exceptional experiences for our customers and riders. We strive to solve their problems, improve their experiences, and apply exacting standards to all our products and practices. Our team is passionate about getting things done, and we're always looking for talented individuals who share our energy and dedication.

Job Description

We are seeking an experienced CRM professional to join our Ecommerce and Technology team. As our new CRM & Customer Journey Specialist, you will be responsible for leading our CRM strategy, driving improvements in customer experience, retention, and lifetime value. You will work closely with multiple teams and stakeholders to craft personalised customer journeys across multiple channels, leveraging automation for onboarding, win-back, and various other flows.

You will own the CRM technology stack, including CRM, CDP, ESP, and personalisation tools, and be responsible for continually optimising and adopting a test-and-learn approach to everything you do. Suitable applicants will display significant proven experience in CRM, customer retention, and email marketing, as well as hands-on technical expertise with email marketing/marketing automation platforms.

Salary: £45,000 - £60,000 per annum, depending on experience. Benefits include a company pension, free on-site parking, casual attire, and a generous holiday allowance.



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