Warranty Administrator

3 weeks ago


Reading, Reading, United Kingdom eRecruitSmart Full time

Porsche Retail Group is seeking a skilled Warranty Administrator / Service Quality Specialist to join their team at Porsche Centre Reading. As a key member of the team, you will be responsible for managing warranty claims, ensuring adherence to Porsche's service process and warranty standards, and driving productivity in the workshop.

Key Responsibilities:

  • Manage the progression of submitted warranty claims
  • Ensure adherence to Porsche's service process and warranty standards
  • Drive and improve the overall productivity of the workshop
  • Increase customer satisfaction through effective handling of warranty-related inquiries
  • Monitor warranty claims process, ensuring correct time recording and reducing claim error rates

What We Offer:

  • A basic salary of up to £37,000 per annum depending on experience
  • Bonus up to 10% of Basic Salary
  • 33 days holiday per year (including Bank holidays), with extra days for long service
  • Complimentary hot and cold soft drinks from the onsite subsidised restaurant
  • Private Medical Insurance, with the option to add your loved ones
  • Dedicated mental health champions
  • Employee representative body - your voice at work
  • Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
  • Life Assurance
  • Income Protection Insurance
  • DC Pension Scheme
  • Employee Assistance Program - support and advice on issues impacting your wellbeing
  • Five full sets of branded uniform

About Us:

Porsche Retail Group is headquartered in Reading alongside Porsche Cars GB Ltd, and we operate five Porsche Centres, two satellite Service Centres, and a Trade Parts Distribution Centre in and around London. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. We value attitude over experience and offer a comprehensive training and support programme.


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