Customer Service Representative

2 weeks ago


Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and supporting the growth and loyalty of our brand.

Key Responsibilities:

  • Provide comprehensive customer support, including managing warranty claims, returns, and refunds for our customers.
  • Handle customer service inquiries via chat, phone, and email, ensuring efficient and effective communication with customers.
  • Collaborate with other departments on product queries, delivery procedures, and other ad-hoc duties.
  • Confidently handle e-commerce administration, including operating Sage 200, managing telephone orders, and coordinating returns and refunds.

Requirements:

  • A Bachelor's degree
  • Strong communication skills
  • Experience in a sales/customer service position

This is a fantastic opportunity for a recent graduate to gain valuable experience and skills in customer service and support. You will be closely mentored and supported to succeed in this role, with opportunities to develop your skills and progress within the company.



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