Customer Experience Manager

4 weeks ago


Boars Hill, Oxfordshire, United Kingdom Barchester Healthcare Full time

About the Role

As a Customer Relationship Manager at Barchester, you will play a key role in building our reputation for quality care. Your responsibility will be to support teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. You will do this by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

You could be strengthening the home's web presence, improving the enquiry management process, or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups. You will oversee these homes in putting together a programme of events and activities targeted at these groups.

As a Customer Relationship Manager, you will help connect us with residents who need quality care and support, making a real difference to their lives. This is an exciting opportunity to join our team as we strive to deliver exceptional care and services to our customers.

About You

To be successful in this role, you will have an impressive track record in sales and marketing, managing enquiries and general networking. It is essential that you have experience in delivering multi-site marketing activities, as well as delivering against targets. As a self-motivated individual with a creative mindset, you will be able to work as part of a multi-functional team. We are looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you will have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it is essential that you have a willingness to travel and full driving licence.

The estimated salary for this role is £40,000 - £55,000 per annum, depending on experience. We offer a competitive rewards package, including a mobile phone, laptop, and free training and development. You will have plenty of opportunity to grow your career in a large organisation that is renowned for its warm and supportive environment.

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