Customer Experience Lead

1 day ago


Brierley Hill, Dudley, United Kingdom JBM1200 Inc Full time
Customer Experience Lead

We are seeking a Customer Experience Lead to join our team at JBM1200 Inc. In this role, you will be responsible for ensuring that every customer has a positive shopping experience in our store. You will work closely with our sales team to understand customer needs and preferences, and develop strategies to meet those needs.

The ideal candidate will have a strong background in customer service, with experience in leading teams and driving sales growth. They will be able to motivate and inspire their team members, while also making tough decisions to ensure the success of the store.

This role offers a competitive salary of £38,000 - £48,000 per annum, based on performance, as well as a range of benefits including 30-35 days' holiday, 10% in-store discount, and a pension scheme.

Key Responsibilities:

  • Lead the store team in achieving sales targets and improving customer satisfaction
  • Develop and implement strategies to improve customer experience and increase sales
  • Monitor and analyze customer feedback to identify areas for improvement
  • Maintain high standards of customer service and ensure that all customers receive a positive shopping experience


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