Housing Support Specialist

1 week ago

West End of London, Greater London, United Kingdom Bromford Full time

Bromford is an award-winning company that is dedicated to providing safe, secure, and warm homes to over 100,000 people. As a Housing Support Specialist, you will play a vital role in helping to make a tangible difference in the lives of our customers.

About the Role

This is a full-time, 13-month fixed-term contract position that requires a passion for customer service and a desire to make a positive impact. If you have experience in housing income, benefits, or a related field, we would love to hear from you.

Key Responsibilities
  • To provide exceptional customer service and support to our customers, ensuring they receive the help they need to maintain their tenancies and improve their living situations.
  • To work closely with colleagues to identify and address any issues that may be affecting our customers' ability to pay rent or manage their finances effectively.
  • To conduct regular home visits to assess customers' needs and provide guidance on managing their finances, accessing benefits, and navigating welfare reform legislation.
Requirements

To be successful in this role, you will need:

  • A strong understanding of housing benefits, universal credit, and welfare reform legislation.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers from diverse backgrounds.
  • A full driving license and access to a vehicle, as frequent travel to customers' homes will be required.
What We Offer

We offer a competitive salary of £**£35,000-£45,000 per annum**, depending on experience, plus a range of benefits, including:

  • 27 days annual leave, plus bank holidays.
  • The option to buy or sell up to 5 days leave each year.
  • A £500 personal allowance to spend on your choice of benefits, such as private medical cover, critical health insurance, dental treatment, and gym membership.
  • A Performance Related Pay scheme based on organisational and individual performance.
  • Retail discount schemes to help you save on spending, such as food shops, clothing, and technology.
  • A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support, and rewards for healthy habits.
  • A choice of two pension schemes, with employer contribution rates of up to 10% of salary.
Why Join Us?

At Bromford, we value trust, empowerment, and community impact. As a Housing Support Specialist, you will be part of a team that is dedicated to making a positive difference in the lives of our customers and communities. If you are passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, we would love to hear from you.

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