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Facilities Management Assistant

1 month ago

Manchester, United Kingdom Manchester Metropolitan University Full time
Job Title: Assistant Facilities Duty Manager

Manchester Metropolitan University is seeking an experienced Assistant Duty Manager to join our award-winning team. As a key member of our Facilities Management team, you will play a vital role in delivering a world-class university experience to our visitors.

We are looking for a professional with a strong customer service background, excellent communication skills, and the ability to remain calm under pressure. In this role, you will:

  • Organise, coach, and support your team to deliver a highly professional soft facilities service, including cleaning, minor repairs, and maintenance, and reception/concierge duties.
  • Foster a pride-in-place culture, ensuring we continue to provide excellent customer-focused services that support the University's key objectives.
  • Work closely with the Management team to ensure seamless delivery of services and continuous improvement.

Key Responsibilities:

• Deliver exceptional customer service to visitors and colleagues

• Manage and maintain a high level of cleanliness and presentation in university buildings

• Coordinate and support the team to ensure effective service delivery

Requirements:

• 2+ years of experience in a customer-facing role

• Excellent communication and interpersonal skills

• Ability to work under pressure and manage multiple tasks

• Strong problem-solving and analytical skills

Working Hours:

Monday – Friday, 2 pm to 10 pm, year-round