Work Planner
4 weeks ago
At Liberty, we are seeking a highly skilled Work Planner to join our team. As a Work Planner, you will be responsible for controlling and monitoring daily work activity on our IT system, allocating and delivering services to agreed business priorities in the most cost-effective way, and monitoring incoming work raised by our service centre.
Key Responsibilities:
- Control and monitor daily work activity on the IT system
- Allocate and deliver services to agreed business priorities in the most cost-effective way
- Monitor incoming work raised by the service centre
- Update the IT system to allow statistical data to be collated and reported
- Liaise with operatives to ensure work is completed within specified timeframes
- Conduct customer satisfaction surveys
- Follow up on enquiries and complaints
Requirements:
- Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time)
- Experience in working with Microsoft Office software (Outlook, Word, Excel and Access)
- Ability to work to deadlines and strong communication skills
- Experience gained within a social housing environment is beneficial
We Offer:
- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to Work scheme
- Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, includes:
- Life Insurance/Death in service benefit – 2x annual salary value
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness program
- YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
- Free will writing
- Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
- Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
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