Customer Support Team Lead
5 days ago
We are seeking a highly skilled and experienced professional to fill the role of Sales Support Operations Manager at Banner Lane, a leading high-tech electronics company specializing in advanced systems for military, broadcast, and satellite communications.
Job Description:- Manage the customer support team to ensure seamless communication and delivery of exceptional customer experiences
- Coach, mentor, motivate, and develop the team to achieve their individual objectives and business goals
The ideal candidate will have a proven track record in managing customer support teams and driving operational efficiency, with a strong focus on innovation and tailored solutions.
Key Responsibilities:- Develop, improve, and own the customer support function systems, procedures, and processes to optimize efficiency and productivity
- Foster a collaborative and productive work environment between the CS team, Sales team, and other departments to drive organizational success
- Work closely with the GDoS to generate demand and pre-sales activities, ensuring a consistent supply of high-quality inbound sales leads and insights
- Maintain accurate and up-to-date customer-related data on the CRM system to facilitate effective use
- Respond to customer inquiries with technical and commercial assistance, providing timely and effective resolutions
- Produce regular team performance and sales reports and insights to inform business decisions
An estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.
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