IT Support Team Lead
4 weeks ago
About the Job
We are seeking an experienced IT Support Team Lead to join our team in Swindon. As a key member of our technical service operations team, you will be responsible for providing high-level technical support to our clients, resolving complex issues quickly and efficiently.
The successful candidate will have a strong background in IT support, with experience in SQL, Unix, and Java. A degree in computer science or a related field is preferred.
Key responsibilities include:
- Providing technical support to clients via phone, email, and chat
- Resolving complex technical issues using troubleshooting techniques
- Maintaining accurate records of incidents and problems
- Collaborating with internal teams to ensure seamless service delivery
- Providing coaching and mentoring to team members
Our competitive salary and benefits package reflects the importance we place on attracting and retaining top talent. We offer a range of benefits, including a comprehensive health insurance plan, retirement savings program, and generous paid time off.
Salary Estimate: £60,000 - £75,000 per annum
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