Operations Support Coordinator

3 days ago


Westhill, United Kingdom Fintech Recruitment Solutions Full time
Fintech Recruitment Solutions is supporting our client, located in Westhill, to recruit for an Operations Support Administrator to join their team on a permanent basis. Our client is looking for a well-experienced candidate to support within their Operations team, supporting departments such as inside sales, logistics, planning, purchasing, and their warehouse team. This is a full-time role from 8am-4pm Monday - Friday, offering a 9-day fortnight working pattern. Key Responsibilities:

• Assist with generating sales-related documents, including quotations, sales orders, and shipping documentation.
• Respond to customer enquiries for product information, availability, order status, and pricing in a timely manner.
• With guidance from Inside Sales, communicate regarding order progress with customers and the sales team about various order updates as soon as possible.
• Assist with follow-up and close out of outstanding quotes with customers.
• Assist with controlling and expediting import and export of goods to fulfill predetermined delivery requirements.
• Support with expediting, including sending open order reports, preparing sales order shortage reports, and running purchase line reports, expediting all overdue orders.
• Update stock levels, review replenishment information, and pricing, process vendor additions or changes, and create sales returns when required.
• Liaise with Finance regarding payments and updating POs.
• Answer PO queries and resolve any invoice discrepancies.Requirements:

• Proficiency in Microsoft packages.
• Working knowledge of Navision (desirable).
• Previous experience within an Operations Support Administrator or Coordination role (desirable).
• Excellent communications skills, both written and verbal.
• Customer service and people skills, as the role is very people-focused, supporting a number of internal departments and external customers.
• The ability to work under pressure and to strict deadlines.

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