Service Project Coordinator

7 months ago

Westhill, United Kingdom Kongsberg Maritime Ltd Full time

An exciting opportunity has arisen as Aftermarket Service Projects Coordinator, reporting to the GCS Operations Manager.

With strong leadership skills and a customer mindset, will be responsible for the coordination of a team of up to 18 skilled Service Engineers, who perform in-field services, including commissioning, upgrades, maintenance, and repairs.

You will bring a strong background of planning and executing projects to the role, with experience of working closely with internal stakeholders and customers to deliver quality and reliability through our team. You care for your team and lead as a good example to ensure safe service execution, where the health and wellbeing of our employees are our top priority.

**Responsibilities**
- Accountable for customer satisfaction and management of customer expectation on field service jobs.
- Delivery of the field service projects meeting Customers' expectations and contract deliverables whilst managing change orders as required.
- Conducting risk reviews and analysis of field service projects.
- Follow field service process with a strong focus on the customer and end result, continuous commitment to operational excellence, process efficiency.
- Close cooperation Sales, Engineering, Projects and Operations.
- Follow the Resolve Customer Issues (RCI) process for ensuring they are closed out in a timely manner and to customer expectations.
- Following quality standards to ensure accuracy and quality of work performed by the Field Service personnel and all jobs managed under their control.
- Maintaining service vessel files for proper documentation of service history.
- Accountable for managing FSE development plans and skills base required globally in co-operation with Service Manager.
- Accountable for aftermarket projects within remit/product line being delivered by Aftermarket Projects (AMP)/OEM Projects/Sales Upgrades or internally within department.
- Delivery of complex service projects or upgrades in collaboration with the Aftermarket Projects Team

**Qualifications and experience**
- Degree qualified in Engineering or equivalent preferable
- Ability to operate calmly under pressure to meet deadlines and changing priorities
- Ability to manage projects to ensure quality, cost and deadlines are not compromised
- Relevant experience with marine equipment is preferable
- Familiarity with ERP systems
- Field Service experience would be of benefit

**You are able to**
- Provide your team with a clear direction, inspire and coordinate others and keep them focused on set goals
- Comply to company rules and procedures and execute plans with commitment and determination
- Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
- Demonstrate specialist knowledge and expertise in own area
- Communicate in a clear, precise and structured way
- Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

**What we can offer**
- An exciting and important position working for the world-leading supplier of maritime solutions
- An inspiring and safe work environment
- Professional development and career opportunities
- Personal development and career opportunities
- Competitive terms including attractive insurance policies and pension schemes
- We offer hybrid working arrangement

**Work location**

Dalgety Bay, Dunfermline or Aberdeen

**Point of contact**
Stuart McGruther, GCS Operations Manager

Our **Global Customer Support** division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Westhill, AB32 6FE

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