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Customer Success Manager

1 month ago

London, Greater London, United Kingdom Cyber Search Ltd Full time

Job Title: Customer Success Manager - EU Market

Job Summary: We are seeking a highly skilled Customer Success Manager to join our team in Central London. The successful candidate will be responsible for developing long-term relationships with our Mid-Market clients in the EU, driving revenue growth, and providing strategic insights based on client performance and market trends.

Key Responsibilities:

  • Operate as the lead point of contact for all clients, liaising with internal stakeholders to ensure a quick process.
  • Develop a trusted advisor relationship with key accounts.
  • Generate revenue through up-selling and cross-selling existing accounts.
  • Proactively identify expansion opportunities and red flags.
  • Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
  • Support clients' strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
  • Build and maintain strong and long-lasting client relationships.

Requirements:

  • Written and verbal fluency in English and Italian.
  • At least 2+ years experience in an Account Management or Customer Success Manager role.
  • Prior B2B experience in a software, logistics, or SaaS company preferred.
  • Proven ability to manage multiple projects at a time.
  • Experience in generating revenue by expanding on an existing book-of-business.
  • Experience in delivering client-focused solutions based on customer needs.
  • Strong analytical skills with the ability to analyse and present data and trends to stakeholders and clients.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation.
  • BA/BS degree or equivalent preferable.

About the Company: Our client is a Nasdaq listed Software Company, the world's leading platform to accelerate and enable direct-to-consumer, global e-commerce growth. They are a growing international family with a wide variety of backgrounds and lifestyles, and they welcome applications from people of all walks of life.