Commercial & Technical Account Manager
1 month ago
As a Technical Account Manager at Orderly Limited, you will be responsible for overseeing a major global blue-chip account within the food and beverage industry. Your primary role will involve fortifying and expanding long-standing customer relationships, ensuring their utmost satisfaction while actively identifying opportunities for upselling or cross-selling our array of products and services.
Key Responsibilities:- Manage and lead the oversight of the existing client account, focusing on ensuring client satisfaction and identifying opportunities for growth.
- Responsible for meeting sales targets and driving revenue growth within the assigned account, while also focusing on reducing carbon footprint within customer operations.
- Collaborate with clients to understand their business objectives and develop strategic account plans, staying updated on market trends, competitor activities, and customer feedback to identify opportunities for account growth.
- Build and maintain strong relationships with key stakeholders, ensuring a comprehensive understanding of their needs and aligning technical solutions accordingly.
- Provide direct, on-site technical support and consultation, ensuring seamless integration and utilisation of services.
- Maintain customer risk log, and guard existing revenue, mitigating risks associated with the client account.
- Upsell to existing customers on-site to find additional opportunities, identifying and capitalising on on-site opportunities.
- Navigate through the customer buying process, addressing objections by providing technical insights and tailored solutions.
- Maintain up-to-date records on the company's CRM system, ensuring accurate and detailed records on client interactions and account progress.
- Confident verbal and written communication.
- Experience in technical sales (SaaS) within a B2B environment.
- A technical understanding of integrations, web performance, security, user journey, and resilience in enterprise software environments.
- Self-motivated and target-orientated.
- Appreciation of selling globally, with an understanding and respect for other cultures.
- Excellent negotiation skills.
- Confident/resilient.
- Professional/consultative style.
- Commercial acumen.
- Logical thinker.
- Demonstrable track record of sales success in a similar area.
- Ability to influence others.
- Sales experience in software or retail.
- Experience of using a CRM system.
- Consultative Selling Methodology (Miller Heiman, SPIN Selling).
- Natural drive to succeed.
- Self-starter attitude.
- Ability to demonstrate a consultative/solution sales-led approach.
- Able to work both individually and as part of a team.
- Willing and able to travel nationally and internationally.
At Orderly Limited, we value diversity, creativity, and continuous learning. We encourage candidates from all backgrounds to apply, even if they don't meet every listed requirement. We believe in the potential for unique perspectives to drive innovation and success. If you are passionate, have a commitment to growth, and a willingness to learn, we invite you to apply.
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