Customer Experience Manager
2 days ago
We are seeking a talented and driven individual to join our team at InterQuest Solutions as an Airport Customer Service Assistant.
This permanent position involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within Manchester Airport.
The ideal candidate will have strong problem-solving skills, excellent time management, and the ability to adapt to changing situations.
As part of our team, you will be responsible for ensuring queueing barriers are set up correctly and that Ground Handling Agent (GHA) staff effectively manage passenger flow.
You will also confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
Main Responsibilities:- Operational Oversight: Monitor GHA staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies.
- Queue Management: Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
- Operational Readiness: Confirm the readiness of SSKs, SSBDs, and check-in desks.
- Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities. Ensure desks and other facilities are free from obstructions and ready for operation.
- Strong Problem-Solving Skills
- Excellent Time Management
- Ability to Adapt to Changing Situations
- Team Collaboration
- Flexibility and Adaptability
- Basic IT Proficiency
The role operates on a 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm.
All necessary training will be provided during the first couple of weeks of onboarding.
Salary and Benefits:An estimated salary of £28,800 - £31,400 per year is offered for this role, making it an attractive opportunity for those looking to advance their careers in the aviation industry.
The location is Manchester Airport, providing easy access to public transportation and a dynamic work environment.
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