Internal Enablement and Training Specialist

4 weeks ago

London, Greater London, United Kingdom Dye & Durham Corporation Full time
Internal Enablement and Training Role

We are seeking a highly skilled Internal Enablement and Training Manager to join our Customer Operations team in London. As a key member of our organization, you will play a critical role in the success of our internal enablement project.

Your primary responsibility will be to ensure that our internal teams, particularly Customer Support and Sales, have the necessary product knowledge and soft skills to excel. You will develop and deliver tailored training sessions to help our teams understand our products inside and out, effectively address customer needs, and close deals efficiently.

Key responsibilities include:

  • Training Design & Delivery: Develop engaging training programs and content that educate internal teams on product offerings, industry best practices, and soft skills.
  • Content Creation: Develop training resources including manuals, e-learning content, job aids, and presentation materials that cater to different learning styles.
  • Workshops and Training Sessions: Facilitate workshops, onboarding programs, and ongoing skill development sessions for employees, focusing on both product knowledge and interpersonal communication skills.
  • Customer Service Excellence: Create training to elevate the quality of customer interactions, focusing on active listening, empathy, problem-solving, and ensuring positive customer outcomes.
  • Performance Monitoring: Track the effectiveness of enablement programs through assessments, feedback, and performance metrics, making necessary adjustments to improve outcomes.
  • Collaboration with Cross-functional Teams: Work closely with Product, Marketing, and HR teams to ensure alignment of training programs with business objectives and product changes.

Requirements:

  • Experience: Minimum of 3-5 years of experience in training, enablement, or a similar role, ideally within a SaaS or tech-driven environment.
  • Product Knowledge Ability: Proven ability to quickly understand and master new software products, with the capability to simplify complex concepts for diverse audiences.
  • Training & Facilitation Expertise: Strong experience in designing and delivering training programs, both in-person and virtually, using various methods and tools to meet the needs of adult learners.
  • Customer Service & Sales Training: Demonstrated experience in developing training content related to customer service excellence and sales skills, with a focus on improving team performance.
  • Instructional Design: Knowledge of instructional design methodologies and the ability to create content for diverse learning formats.
  • Adaptability: Comfortable in a fast-paced environment, adaptable to change, and able to pivot training programs to meet evolving business needs.

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