Internal Enablement and Training Professional

3 weeks ago

London, Greater London, United Kingdom Dye & Durham Full time

We are seeking a highly skilled and experienced Internal Enablement and Training Manager to join our team at Dye & Durham. This is a critical role that will play a key part in the success of our internal enablement project. The successful candidate will have a strong background in training and enablement, with the ability to quickly understand and master new software products.



Key Responsibilities


  • Product Knowledge Development: Develop in-depth knowledge of the company's products, including features, functionality, and value propositions.
  • Training Design & Delivery: Design and deliver engaging training programs and content that educate internal teams (Customer Service, Sales, and Account Management) on product offerings, industry best practices, and soft skills.
  • Enablement Strategy: Build and execute a comprehensive internal enablement strategy to elevate our teams' proficiency in product knowledge, sales techniques, and customer service skills.
  • Content Creation: Develop training resources including manuals, e-learning content, job aids, and presentation materials that cater to different learning styles (visual, auditory, hands-on).
  • Workshops and Training Sessions: Facilitate workshops, onboarding programs, and ongoing skill development sessions for employees, focusing on both product knowledge and interpersonal communication skills.
  • Sales Enablement: Collaborate with Sales Leadership to identify gaps in the sales process and build targeted programs to enhance sales skills such as consultative selling, objection handling, and closing techniques.
  • Customer Service Excellence: Create training to elevate the quality of customer interactions, focusing on active listening, empathy, problem-solving, and ensuring positive customer outcomes.
  • Performance Monitoring: Track the effectiveness of enablement programs through assessments, feedback, and performance metrics, making necessary adjustments to improve outcomes.
  • Collaboration with Cross-functional Teams: Work closely with Product, Marketing, and HR teams to ensure alignment of training programs with business objectives and product changes.


Requirements


  • Experience: Minimum of 3-5 years of experience in training, enablement, or a similar role, ideally within a SaaS or tech-driven environment.
  • Product Knowledge Ability: Proven ability to quickly understand and master new software products, with the capability to simplify complex concepts for diverse audiences.
  • Training & Facilitation Expertise: Strong experience in designing and delivering training programs, both in-person and virtually, using various methods and tools to meet the needs of adult learners.
  • Customer Service & Sales Training: Demonstrated experience in developing training content related to customer service excellence and sales skills, with a focus on improving team performance.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to inspire, engage, and motivate learners.
  • Instructional Design: Knowledge of instructional design methodologies and the ability to create content for diverse learning formats (e-learning, classroom, on-the-job).
  • Collaboration & Influence: Ability to build strong relationships across departments and influence without direct authority, working with senior stakeholders across the business and with SME's in departments.
  • Adaptability: Comfortable in a fast-paced environment, adaptable to change, and able to pivot training programs to meet evolving business needs.


About Us

Dye & Durham is a global leader in legal technology, providing integrated solutions for law firms. We are committed to helping our customers achieve more growth with less effort.



Join Our Team

We are looking for talented individuals who share our passion for innovation and customer success. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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