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Performance Lead for Business Growth
2 months ago
About the Role:
We are seeking a highly motivated and experienced Contract/Operations Controls Manager to join our 'Performance and Contract Management' team at Ecotricity. As a key member of our team, you will play a crucial role in enhancing our Business as Usual (BAU) procedures and controls to drive our continued success.
About the Team:
The B2B Performance and Contract Management team is responsible for overseeing and optimizing the performance of our B2B and Microtricity portfolio, in line with our Profit and Loss (P&L) expectations. We achieve this through implementing best practice contract and performance management, building a framework to assess and prioritize risk areas across our end-to-end business processes, and shaping/leading a suite of project activity focused on relevant improvement opportunities.
About the Job:
As the Operations/Contract Controls Lead, you will work across all B2B teams, as well as Operations and Finance, to effectively engage and enable the delivery of improvements to BAU processes. You will collaborate with stakeholders to improve and implement consistent Key Performance Indicators (KPIs) and governance procedures, ensuring a clear line of sight from financial performance through to operational drivers.
Key Responsibilities:
- Optimize quality and compliance performance through improving BAU assurance and auditing procedures
- Support and upskill managers on how to lead effective governance and use performance metrics to facilitate structured decision-making
- Continuously monitor B2B and Microtricity KPIs to ensure delivery to targets and regulatory obligations, making recommendations regarding performance and operational effectiveness
- Deliver contract management projects through effective programme management practices, including establishing and leading cross-functional teams and leading and facilitating appropriate governance
- Build and lead a small team dedicated to contract management and performance improvement
- Stay updated on industry trends and best practices in contract management and performance improvement
Requirements:
- Strong commercial acumen and familiarity with business financial measures
- Proven experience in scoping and delivering multi-workstream contract management or performance improvement projects, preferably in a similar industry
- Strong analytical skills with the ability to consolidate complex data into actionable insights
- Excellent communication and interpersonal skills, with a high level of emotional intelligence
What We Offer:
- Healthcare plan, life assurance, and generous pension contribution
- Hybrid working
- Various company discounts (including shops, gym, days out, and events)
- Holiday of 25 days (plus bank holidays) and ability to buy/sell days
- Cycle to work scheme, car pooling, and onsite parking available
About Ecotricity:
Ecotricity is Britain's greenest energy company, with a mission to change the way energy is made and used in Britain by replacing fossil fuels with clean, renewable energy. We use the money from our customers' bills to make our own renewable energy, building windmills and sun parks in Britain. We also focus on other areas, such as electric vehicle charging points, sustainable mobile phone services, and environmental initiatives.
