Customer Care Manager Lead
1 week ago
We are seeking a highly skilled CUSTOMER CARE MANAGER to join our team at Job Solutions Ltd. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
The successful candidate will be responsible for managing a team of Customer Care Advisors, driving efficiency through process reviews and continual improvement, and achieving departmental KPIs.
Key Responsibilities:
- Recruit, coach, and develop Customer Care Advisors
- Carry out monthly 1:1s, mid-year, and yearly appraisals
- Set clear goals and deploy strategies focused towards these goals
- Work closely with Directors of Sales to maintain and develop sales of products
- Manage the pricing and quotations/campaigns cycle for Retail, Specification, and Export Markets
Requirements:
- Proven leadership experience
- Excellent verbal and written communication skills
- Strong time management and flexibility
- Highly organized and adaptable
- Performance management and operations management skills
- Strategic thinker with problem-solving attitude
- Experienced in training and developing direct reports
Salary: £45,000 - £55,000 per annum
About Us:
Job Solutions Ltd is a dynamic and professional recruitment agency that provides top-notch services to our clients. We are passionate about delivering exceptional results and building long-term relationships.
-
Customer Care Manager Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob OverviewWe are seeking a highly experienced Customer Care Manager to join our team at Job Solutions Ltd. This role offers a unique opportunity to lead a team of Customer Care Advisors and drive efficiency through leadership, process reviews, and continual improvement.Key ResponsibilitiesRecruit, coach, mentor, and develop Customer Care Advisors to excel...
-
Customer Care Lead
8 hours ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob OverviewWe are seeking an experienced Customer Care Lead to join our team at Job Solutions Ltd. This is a 14-month fixed term contract role, providing maternity cover for a busy professional team.The successful candidate will be responsible for managing a team of Customer Care Advisors, driving efficiency through leadership and process reviews, and...
-
Customer Care Lead
3 days ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob Description:**Role Overview:**The Customer Care Manager plays a pivotal role in managing a team of Customer Care Advisors who handle administrative and service aspects of the ordering cycle for the Specifications channel. This position requires strong leadership skills to drive efficiency, process reviews, and continual improvement, ensuring the...
-
Customer Care Manager Lead
7 days ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeJob Description:Job Solutions Ltd is seeking a seasoned leader to assume the role of Customer Care Manager. As part of the Management team within the Customer Care department, this individual will be responsible for managing a team of Customer Care Advisors and driving efficiency through leadership and process reviews.Key Responsibilities:• Recruit, coach,...
-
Care Team Lead
3 days ago
Bridgwater, Somerset, United Kingdom Somerset Care Full timeAbout Us Somerset Care is an award-winning not-for-profit provider of care across the South West. We are dedicated to providing the support and care our residents deserve. We are seeking a motivated and experienced Night Supervisor to join our team at Sydenham House. As a key member of our management team, you will be responsible for leading and guiding your...
-
Senior Customer Care Lead
2 weeks ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeWe are seeking a Senior Customer Care Lead to join our busy, professional team at Job Solutions Ltd. As a key member of our Management team, you will play a critical role in managing a team of Customer Care Advisors and driving efficiency through leadership, process reviews, and continual improvement.Key Responsibilities:Recruit, coach, mentor, and develop...
-
Customer Care Team Lead
2 weeks ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeJob OverviewWe are seeking an experienced Customer Care Manager to join our team at Job Solutions Ltd.The ideal candidate will have a proven track record in managing a team of customer care advisors and driving efficiency through leadership and process reviews.ResponsibilitiesRecruit, coach, mentor and develop customer care advisorsCarry out monthly 1:1s,...
-
Retail Customer Care Manager
1 month ago
Bridgwater, United Kingdom CV-Library Full timeJOB TITLE: Retail Customer Care Manager LOCATION: Bridgwater, Somerset SALARY: Up to £32,000 PA HOURS: Monday - Friday, 37.5 hours per week (between 8am - 5pm) BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership,...
-
Retail Customer Care Manager
4 weeks ago
Bridgwater, United Kingdom Office Angels Full timeJOB TITLE: Retail Customer Care Manager LOCATION: Bridgwater, Somerset SALARY: Up to £32,000 PA HOURS: Monday - Friday, 37.5 hours per week (between 8am - 5pm) BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership, competitive...
-
Customer Care Manager Position
7 days ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeJob Title: Customer Care ManagerLocation: Bridgwater, UKAbout the Company:Job Solutions Ltd is a leading recruitment agency assisting clients with their staffing needs. We are currently seeking an experienced Customer Care Manager to join our client's busy team.Job Description:The Customer Care Manager will play a critical role in managing a team of Customer...
-
Customer Care Team Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeJob SummaryRetail Customer Care Manager plays a critical role in managing a team of Customer Service Advisors, ensuring sales growth and efficient administrative processes.Key ResponsibilitiesRecruit, coach, mentor, and develop Customer Care Advisors. Conduct regular 1:1s, mid-year, and yearly appraisals. Work closely with the Retail Director of Sales to...
-
Care Service Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full timeAbout the RoleWe are recruiting a Registered Service Manager to lead our residential service in Bridgwater, Somerset. As a key member of our team, you will work closely with local authorities, healthcare professionals, and families of the people we support.You will be responsible for managing the day-to-day running of the service(s), developing and...
-
Care Team Lead
1 week ago
Bridgwater, United Kingdom Voyage Care Ltd Full timeRole Overview: We are seeking a highly skilled and dedicated individual to fill the position of Senior Support Worker at Voyage Care Ltd. As a key member of our management team, you will be responsible for providing day-to-day supervision and management of our residential service in North Petherton.About the Role: This is an exciting opportunity for someone...
-
Care and Support Assistant Lead
7 days ago
Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full timeAbout the JobWe have an exciting opportunity for a highly motivated and caring individual to join our team as a Care and Support Assistant Lead. In this role, you will be responsible for providing daily living support to service users, promoting their independence and dignity.About the Role:To lead a small team of support workers, ensuring effective delivery...
-
Bridgwater Store Manager
1 week ago
Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full timeBridgwater Store Manager - Customer CareJob Solutions Ltd is seeking a highly motivated and customer-focused Bridgwater Store Manager - Customer Care to join our team. This is an excellent opportunity to take on a key role in delivering exceptional customer service and driving sales growth.Job Summary: The successful candidate will be responsible for...
-
Retail Customer Care Manager
2 weeks ago
bridgwater, United Kingdom Job Solutions Ltd Full timeRetail Customer Care Manager Bridgwater, Somerset Permanent - Full Time Job Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team. Job Specification: Retail Customer Care Manager Reporting to: Head of Customer Care Location: Full...
-
Retail Customer Care Manager
4 weeks ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeRetail Customer Care Manager Bridgwater, Somerset Permanent - Full Time Job Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team. Job Specification: Retail Customer Care Manager Reporting to: Head of Customer Care Location: Full...
-
Care Management Specialist
3 weeks ago
Bridgwater, Somerset, United Kingdom Voyage Care Full timeAbout Voyage CareVoyage Care is a leading provider of care services, dedicated to enhancing the quality of life for individuals with complex needs.As a Registered Service Manager at Voyage Care, you will play a vital role in leading our residential service in Bridgwater, Somerset. Our service is a welcoming and friendly environment with a dynamic team that...
-
Retail Customer Care Manager
1 week ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeJob Description Retail Customer Care Manager Bridgwater, Somerset Permanent - Full Time Job Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team. Job Specification: Retail Customer Care Manager Reporting to: Head of Customer Care Location: ...
-
Retail Customer Care Manager
4 weeks ago
Bridgwater, United Kingdom Job Solutions Ltd Full timeRetail Customer Care ManagerBridgwater, SomersetPermanent - Full TimeJob Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team.Job Specification: Retail Customer Care ManagerReporting to: Head of Customer CareLocation: Full time until probation is...