Customer Care Manager Lead

1 week ago


Bridgwater, United Kingdom Job Solutions Ltd Full time
Job Summary

We are seeking a highly skilled CUSTOMER CARE MANAGER to join our team at Job Solutions Ltd. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

The successful candidate will be responsible for managing a team of Customer Care Advisors, driving efficiency through process reviews and continual improvement, and achieving departmental KPIs.

Key Responsibilities:

  • Recruit, coach, and develop Customer Care Advisors
  • Carry out monthly 1:1s, mid-year, and yearly appraisals
  • Set clear goals and deploy strategies focused towards these goals
  • Work closely with Directors of Sales to maintain and develop sales of products
  • Manage the pricing and quotations/campaigns cycle for Retail, Specification, and Export Markets

Requirements:

  • Proven leadership experience
  • Excellent verbal and written communication skills
  • Strong time management and flexibility
  • Highly organized and adaptable
  • Performance management and operations management skills
  • Strategic thinker with problem-solving attitude
  • Experienced in training and developing direct reports

Salary: £45,000 - £55,000 per annum

About Us:

Job Solutions Ltd is a dynamic and professional recruitment agency that provides top-notch services to our clients. We are passionate about delivering exceptional results and building long-term relationships.



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