Customer Care Manager Position

1 week ago


Bridgwater, United Kingdom Job Solutions Ltd Full time

Job Title: Customer Care Manager

Location: Bridgwater, UK

About the Company:

Job Solutions Ltd is a leading recruitment agency assisting clients with their staffing needs. We are currently seeking an experienced Customer Care Manager to join our client's busy team.

Job Description:

The Customer Care Manager will play a critical role in managing a team of Customer Care Advisors who maintain and develop sales of products, handle administrative tasks, and manage price administration for the UK Market.

Key Responsibilities:

  • Recruit, coach, and develop Customer Care Advisors
  • Carry out regular appraisals and set clear goals
  • Work closely with Directors of Sales to maintain and develop sales
  • Manage pricing and quotations/campaigns cycle
  • Develop and review service procedures to improve efficiency
  • Accurately report and analyze KPIs

Requirements:

We are looking for a proven leader with excellent communication skills, time management, flexibility, adaptability, and organizational skills. The ideal candidate will have experience in performance management, operations management, strategic thinking, training, and problem-solving.

Estimated Salary: £40,000 - £55,000 per annum

This is a full-time opportunity with a 14-month fixed-term contract. If you are a motivated and results-driven individual, please submit your application.



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