Customer Care Manager Position
1 week ago
Job Title: Customer Care Manager
Location: Bridgwater, UK
About the Company:
Job Solutions Ltd is a leading recruitment agency assisting clients with their staffing needs. We are currently seeking an experienced Customer Care Manager to join our client's busy team.
Job Description:
The Customer Care Manager will play a critical role in managing a team of Customer Care Advisors who maintain and develop sales of products, handle administrative tasks, and manage price administration for the UK Market.
Key Responsibilities:
- Recruit, coach, and develop Customer Care Advisors
- Carry out regular appraisals and set clear goals
- Work closely with Directors of Sales to maintain and develop sales
- Manage pricing and quotations/campaigns cycle
- Develop and review service procedures to improve efficiency
- Accurately report and analyze KPIs
Requirements:
We are looking for a proven leader with excellent communication skills, time management, flexibility, adaptability, and organizational skills. The ideal candidate will have experience in performance management, operations management, strategic thinking, training, and problem-solving.
Estimated Salary: £40,000 - £55,000 per annum
This is a full-time opportunity with a 14-month fixed-term contract. If you are a motivated and results-driven individual, please submit your application.
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