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Guest Relations Ambassador

2 months ago

Central London, United Kingdom NYX Hotel London Holborn Full time

About the Role

We are seeking a highly skilled and enthusiastic Guest Relations Agent to join our team at NYX Hotel London Holborn. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities

  • Provide warm and friendly welcome to guests, responding to their needs and resolving any issues promptly and efficiently.
  • Act as a point of contact between guests and the hotel team, providing information and guidance on hotel services and local attractions.
  • Use your knowledge of the hotel and local area to offer personalized recommendations and enhance the guest experience.
  • Work collaboratively with the hotel team to ensure seamless delivery of services and high standards of customer service.
  • Contribute to the development of new ideas and initiatives to improve the guest experience and drive business growth.

What We Offer

As a Guest Relations Agent at NYX Hotel London Holborn, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and driving business growth. You will receive comprehensive training and development opportunities to help you succeed in your role and progress your career.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Proven experience in a customer-facing role, with a focus on delivering exceptional service and resolving issues promptly.
  • Knowledge of the hotel industry and local area, with the ability to provide personalized recommendations and enhance the guest experience.
  • Ability to work collaboratively as part of a team, with a focus on delivering seamless services and high standards of customer service.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities.