Operations Support Manager
4 weeks ago
About The Role
TC Facilities Management is seeking a skilled Operations Support Manager to lead the effective management of facilities services at a busy Distribution Centre contract. This field-based role requires strategic leadership and effective management of a large janitorial team across soft services.
Key Responsibilities
- Develop and implement robust plans to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
- Proactively communicate with site colleagues to ensure their understanding of customer needs and keep them informed of site issues and developments.
- Provide a high-quality, safe, and clean environment.
- Manage colleague relations effectively and ensure appropriate colleague levels, including recruitment and management of new candidates.
- Monitor and report service level agreements and key performance indicators internal and external.
- Manage onsite FM projects specific to the site and agreed with the Project Team.
- Provide a key interface between on-site clients and contracted service providers on a day-to-day basis.
Requirements
- Previous or present experience of managing large teams.
- Ability to understand and dissect key data to deliver KPIs.
- Travel between various sites (driving licence required due to sites being in remote areas).
- Deliver in accordance with the FM strategy, site service charter, and service level agreement.
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