Operations Support Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

About The Role

TC Facilities Management is seeking a skilled Operations Support Manager to lead the effective management of facilities services at a busy Distribution Centre contract. This field-based role requires strategic leadership and effective management of a large janitorial team across soft services.

Key Responsibilities

  • Develop and implement robust plans to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
  • Proactively communicate with site colleagues to ensure their understanding of customer needs and keep them informed of site issues and developments.
  • Provide a high-quality, safe, and clean environment.
  • Manage colleague relations effectively and ensure appropriate colleague levels, including recruitment and management of new candidates.
  • Monitor and report service level agreements and key performance indicators internal and external.
  • Manage onsite FM projects specific to the site and agreed with the Project Team.
  • Provide a key interface between on-site clients and contracted service providers on a day-to-day basis.

Requirements

  • Previous or present experience of managing large teams.
  • Ability to understand and dissect key data to deliver KPIs.
  • Travel between various sites (driving licence required due to sites being in remote areas).
  • Deliver in accordance with the FM strategy, site service charter, and service level agreement.


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