Help Desk Operations Specialist

2 weeks ago


Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

We are currently seeking an experienced Help Desk Operations Specialist to join our team in Runcorn. This role offers a competitive salary of £26,500 (dependent on experience) and the opportunity to work with cutting-edge technologies such as WiFi, CCTV, Tablet, People traffic cameras, EPOS, Network Cabling, AV and EAS/RFiD.

About the Job Description

In this role, you will be responsible for allocating and managing incidents efficiently, ensuring effective use of logistical and field engineer resources. You will also maintain customer awareness and progress on nominated incidents, requiring strong organisational skills and adaptability.

The ideal candidate will possess excellent PC and telephone skills, strong communication skills, and previous experience in a similar role. Excellent organisational abilities are also essential for success in this position.

Job Responsibilities:
  • Allocate and manage incidents efficiently
  • Maintain customer awareness and progress on nominated incidents
  • Manage workload with high organisational skills
Requirements:
  • Excellent PC and telephone skills
  • Strong communication skills
  • Previous experience in a similar role
  • Excellent organisational abilities
Benefits:
  • Private health care
  • Monthly pay
  • Company pension

Our comprehensive benefits package includes private health care, monthly pay, and a company pension, providing you with a secure financial future.



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