Helpdesk Operations Specialist

14 hours ago


Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time
Helpdesk Operations Specialist

We are seeking an experienced Helpdesk Operations Specialist for a permanent position in our Runcorn office.

This role involves the effective management of technical incidents, including the allocation and coordination of tasks to field engineers and other stakeholders.

The successful candidate will be responsible for prioritizing tasks, managing communication with internal and external stakeholders, and ensuring that technical issues are resolved efficiently and effectively.

We are looking for someone who can work effectively in a fast-paced environment, possess excellent problem-solving skills, and have a strong attention to detail.

A key aspect of this role is the ability to build strong relationships with team members, stakeholders, and customers, providing exceptional customer service and support.

Estimated Salary: £42,000 - £52,000 per annum (dependent on experience)

Key Responsibilities:

  1. Manage and coordinate the resolution of technical incidents
  2. Prioritize tasks and allocate work to field engineers and other stakeholders
  3. Ensure effective communication with internal and external stakeholders
  4. Monitor and report on technical incident trends and metrics

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a talented team of professionals


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