Customer Service Representative

3 days ago

Eastleigh, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Advisor

Chandler's Ford Churches Fire and Security Ltd is a leading national Fire Security business seeking a proactive and motivated individual to join their team as a Customer Service Advisor. This role is based at our newly refurbished state-of-the-art Head Office in Chandlers Ford.

The Role:

We are looking for a Customer Service Advisor to act as a point of contact for all customers, dealing with initial enquiries and liaising with different teams internally and engineers out in the field to help problem-solve on behalf of the customer. The ideal candidate will provide a high level of customer service at all times, manage high levels of inbound and outbound calls, and manage administrative tasks to ensure the CRM is updated with the relevant information.

Key Responsibilities:
  • Act as a point of contact for all customers and deal with initial enquiries
  • Liaise with different teams internally and engineers out in the field to help problem-solve on behalf of the customer
  • Provide a high level of customer service at all times
  • Manage high levels of inbound and outbound calls
  • Manage administrative tasks to ensure the CRM is updated with the relevant information
Requirements:
  • Confident in dealing with different customers over the phone
  • Take pride in delivering excellent customer service to new and existing customers
  • Strong communicator when liaising with other departments
  • Ability to build relationships with other stakeholders and our technicians
  • Wealth of customer service experience
  • Computer literate

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