GP Front Desk Coordinator
3 weeks ago
About the Role
We are seeking a highly motivated and organized individual to join our dynamic team at Connaught Square Practice as a GP Front Desk Coordinator. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.
Key Responsibilities
- Welcoming and assisting patients in accessing the appropriate service or healthcare professional in a courteous and efficient manner.
- Providing general assistance to the practice team and projecting a positive and friendly image to patients and visitors at all times.
- Supporting the practice clinical team in areas of performance, clinical governance, data quality, information analysis, and reporting.
- Maximizing the practice's use of technology to provide an efficient and cost-effective level of service.
- Managing patient queries, booking, cancelling, and amending appointments on our electronic patient record system.
- Monitoring the flow of patients into the waiting room and ensuring the appointment system accurately reflects the arrival of patients.
- Using judgment and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner.
- Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed.
- Answering the telephone promptly and conveying messages in a timely manner.
- Maintaining a log of telephone messages.
- Sorting the mail and posting letters.
- Recording admin-related events in our electronic patient record system.
- Scanning patient correspondence and other papers into the patient record.
- Charging patients the appropriate amount for private work, providing a receipt to the patient, and recording the charge on their record.
- Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book.
- Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner.
- Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks.
- Alerting the Practice Manager or Senior Partner to any complaints or potentially problematic issues.
- Monitoring GP-Links for registration-related data queries.
- Opening up the practice in the morning and closing it in the evening according to agreed procedures.
- Meeting targets set by the Practice Manager.
- Performing other ad hoc tasks as required.
Requirements
- Excellent interpersonal and customer care skills.
- Ability to work under pressure and have strong organizational skills.
- Interest in working with people and in service of patients.
- Ability to work independently and have self-motivation.
- Solution-oriented.
- Good command of the English language, both spoken and written.
- At least 1-2 years' experience in a similar environment, though training will be provided.
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