Global Workplace Solutions Director

3 weeks ago

London, Greater London, United Kingdom CBRE Local UK Full time

Job Title: Global Workplace Solutions Director

About CBRE Local UK

CBRE is the global leader in real estate services, providing innovative solutions for our clients worldwide. We're seeking an experienced Global Workplace Solutions Director to join our London office and lead our UK operations.

Salary Range:

We offer a competitive salary range of £70,000 - £90,000 per annum, depending on experience.

Job Description:

The Global Workplace Solutions Director will be responsible for leading our UK operations, developing and implementing strategic plans to drive growth and improve client satisfaction. This role will involve overseeing multiple projects, managing budgets, and ensuring seamless delivery of services to meet client needs.

  • Maintain interface with senior external customers and internal regional managers, ensuring superior delivery of all contract deliverables and KPI's including measurable value-add, innovation, continuous improvement, and customer satisfaction feedback.
  • Oversee the implementation and performance of all contracted services lines, as required by the client contract and, where possible, seeking to identify and implement additional services across client's portfolios.
  • Coordinate regular performance reviews between customers and CBRE, as outlined in the contract or as appropriate, to enhance the client relationship, identifying areas for improvement and managing suitable action plans.
  • Ensure the smooth integration and performance of CBRE accounting and financial reporting services dedicated to the client account, both with respect to client-facing financial reporting and the integration of CBRE internal financial P&L management.
  • Financial responsibility for the delivery of Plan commitments for the contract.
  • Plan travel, manage budget, and schedule key visit agendas for account in countries.
  • Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account teams (encompassing both dedicated and variable resources).
  • Set operational and financial goals through internal Business Planning and client-facing Strategic Agendas.
  • Ensure compliance in accordance with the CBRE platform using both Power BI and AIQ.
  • Negotiate new management agreements and encourage renewal of existing agreements.
  • Participate in and engage with internal and external organisations in an effort to support the CBRE brand, your development objectives, and your clients' objectives.
  • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
  • Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
  • Maintain responsibility for hiring, training, compensation, performance tracking, and satisfaction of employees.
  • Provide ongoing feedback and communication to your client(s), focusing on overall account performance, Client Satisfaction action planning, KPIs, benchmarking, and value-add.
  • Ensure business policies and processes are effectively communicated and implemented within the contract.
  • Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process are effectively implemented across both CBRE and subcontractors' activities, and are regularly reviewed.
  • Work with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
  • Accountable for contractual commercial compliance including producing and submitting variations when required.
  • Line management responsibility for a contract team and indirectly for relevant sub-contractors.
  • Financial responsibility for the delivery of Plan commitments for the contract.

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