Customer Service Specialist

3 days ago


Craigavon, United Kingdom Pavers Shoes Full time

We are seeking a skilled Customer Advisor to join our team in Craigavon. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and providing expert advice on shoe care and accessories.

About Pavers

Pavers Shoes is a growing, profitable business with family values & green credentials, offering a friendly, engaging, and positive environment for people to work in. We prioritize consistently high levels of service to our customers and invest in our colleagues' development through training and support.

Job Summary

This part-time role (8 hours per week) involves advising customers on products to complement their needs, achieving daily KPIs in the process. You will work collaboratively with the team to maintain store standards, product placements, and stockroom.

Key Responsibilities
  • Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
  • Advise customers on shoe care and accessories, achieving daily KPIs in the process.
  • Be self-aware, questioning, learning, and taking responsibility for yourself.
  • Maintain a friendly, engaging, and positive attitude, working effectively as a team player.
  • Support the maintenance of store standards, product placements, and stockroom.
Benefits

Pavers offers a competitive salary, generous Staff Discount scheme, holiday entitlement, company pension contribution, access to wellbeing and financial support through RetailTRUST, and opportunities for career progression through the Pavers Academy. Our stores are like family, providing a nurturing environment to learn, grow, and thrive in.

Requirements

To succeed in this role, you will need good availability for weekend and weekday working. While previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial, we offer full training and support to ensure your success. You must have a 'can do' attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment.



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