IT Support Specialist

1 month ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment. As an IT Support Specialist, you will be responsible for providing exceptional IT services and ensuring a stable and reliable IT infrastructure across our sites in the UK, Ireland, and beyond.

Your Role:
  • Provide onsite and office-based desktop support for staff and mobile users.
  • Ensure quality end-user support and a stable IT infrastructure.
  • Offer 1st and 2nd level support via the ServiceDesk ticketing system.
  • Efficiently categorize and resolve incidents using remote desktop tools or physical attendance.
  • Collaborate with the local business IT team for 1st level end-user and infrastructure support.
  • Manage Active Directory and IT requirements for ongoing operations and site projects.
  • Set up and configure new hardware, including PCs, laptops, and printers.
  • Support and maintain server and network infrastructure.
  • Manage Meraki Networks and VLANs for OT and IT environments.
  • Handle phone systems and mobile device (Android and iOS) management.
What You Need to Succeed:
  • Strong problem-solving skills and a proactive approach.
  • Experience in desktop support and IT infrastructure management.
  • Knowledge of Active Directory, server, and network infrastructure.
  • Familiarity with Meraki Networks, VLAN management, and mobile device management.
  • Excellent communication and collaboration skills.
  • The ability to manage multiple tasks and prioritize effectively.
  • Willingness to provide after-hours support and travel for site visits.
What You Will Get in Return:
  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development.
  • The chance to work with a global team and make a significant impact.
  • Competitive compensation and benefits.

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