IT Support Specialist

7 days ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time
Job Description

At Hays Specialist Recruitment, we are seeking a highly skilled and proactive IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional IT services and ensuring a stable and reliable IT infrastructure across our sites in the UK, Ireland, and beyond.

Your Role

As an IT Support Specialist, your key responsibilities will include:

  • Providing onsite and office-based desktop support to staff and mobile users
  • Ensuring quality end-user support and a stable IT infrastructure
  • Offering 1st and 2nd level support via the ServiceDesk ticketing system
  • Efficiently categorizing and resolving incidents using remote desktop tools or physical attendance
  • Collaborating with the local business IT team for 1st level end-user and infrastructure support
  • Managing Active Directory and IT requirements for ongoing operations and site projects
  • Setting up and configuring new hardware, including PCs, laptops, and printers
  • Supporting and maintaining server and network infrastructure
  • Managing Meraki Networks and VLANs for OT and IT environments
  • Handling phone systems and mobile device (Android and iOS) management
What You Need to Succeed

To excel in this role, you should have:

  • Strong problem-solving skills and a proactive approach
  • Experience in desktop support and IT infrastructure management
  • Knowledge of Active Directory, server, and network infrastructure
  • Familiarity with Meraki Networks, VLAN management, and mobile device management
  • Excellent communication and collaboration skills
  • The ability to manage multiple tasks and prioritize effectively
  • Willingness to provide after-hours support and travel for site visits
What You Will Get in Return

In return, you will receive:

  • A collaborative and supportive work environment
  • Opportunities for professional growth and development
  • The chance to work with a global team and make a significant impact
  • Competitive compensation and benefits

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