IT Support Specialist
7 days ago
At Hays Specialist Recruitment, we are seeking a highly skilled and proactive IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional IT services and ensuring a stable and reliable IT infrastructure across our sites in the UK, Ireland, and beyond.
Your RoleAs an IT Support Specialist, your key responsibilities will include:
- Providing onsite and office-based desktop support to staff and mobile users
- Ensuring quality end-user support and a stable IT infrastructure
- Offering 1st and 2nd level support via the ServiceDesk ticketing system
- Efficiently categorizing and resolving incidents using remote desktop tools or physical attendance
- Collaborating with the local business IT team for 1st level end-user and infrastructure support
- Managing Active Directory and IT requirements for ongoing operations and site projects
- Setting up and configuring new hardware, including PCs, laptops, and printers
- Supporting and maintaining server and network infrastructure
- Managing Meraki Networks and VLANs for OT and IT environments
- Handling phone systems and mobile device (Android and iOS) management
To excel in this role, you should have:
- Strong problem-solving skills and a proactive approach
- Experience in desktop support and IT infrastructure management
- Knowledge of Active Directory, server, and network infrastructure
- Familiarity with Meraki Networks, VLAN management, and mobile device management
- Excellent communication and collaboration skills
- The ability to manage multiple tasks and prioritize effectively
- Willingness to provide after-hours support and travel for site visits
In return, you will receive:
- A collaborative and supportive work environment
- Opportunities for professional growth and development
- The chance to work with a global team and make a significant impact
- Competitive compensation and benefits
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