IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment. As an IT Support Specialist, you will be responsible for providing exceptional IT services and ensuring a stable and reliable IT infrastructure across our sites in the UK, Ireland, and beyond.
Your Role:- Provide onsite and office-based desktop support for staff and mobile users.
- Ensure quality end-user support and a stable IT infrastructure.
- Offer 1st and 2nd level support via the ServiceDesk ticketing system.
- Efficiently categorize and resolve incidents using remote desktop tools or physical attendance.
- Collaborate with the local business IT team for 1st level end-user and infrastructure support.
- Manage Active Directory and IT requirements for ongoing operations and site projects.
- Set up and configure new hardware, including PCs, laptops, and printers.
- Support and maintain server and network infrastructure.
- Manage Meraki Networks and VLANs for OT and IT environments.
- Handle phone systems and mobile device (Android and iOS) management.
- Strong problem-solving skills and a proactive approach.
- Experience in desktop support and IT infrastructure management.
- Knowledge of Active Directory, server, and network infrastructure.
- Familiarity with Meraki Networks, VLAN management, and mobile device management.
- Excellent communication and collaboration skills.
- The ability to manage multiple tasks and prioritize effectively.
- Willingness to provide after-hours support and travel for site visits.
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- The chance to work with a global team and make a significant impact.
- Competitive compensation and benefits.
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