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Service Excellence Specialist

3 months ago

Craigavon, United Kingdom beBee Professionals Full time £22,000 - £28,000

As a Service Excellence Specialist at beBee Professionals, you will play a vital role in delivering exceptional customer experiences in Craigavon, UK. Your primary responsibility will be to provide timely and accurate support to customers, ensuring their queries are resolved efficiently.

Key Responsibilities:

  • Respond to customer inquiries via various channels.
  • Provide detailed information about products and services.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions.
  • Collaborate with other departments to ensure customer satisfaction.

Requirements:

  • Previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries with attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.