Customer Service Representative

2 weeks ago


Craigavon, United Kingdom Tesco Full time
About the Role

At Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a customer service representative, you'll play a vital role in helping us achieve this goal. You'll be the face of our store, providing exceptional service to our customers and ensuring they have a positive shopping experience.

Key Responsibilities:
  • Serving customers with passion and pride: Greet customers with a smile, answer their queries, and resolve any issues efficiently.
  • Working across the store: Be flexible and willing to work in various areas of the store, including service, picking, and replenishment.
  • Upselling and promoting products: Share your knowledge of our products and services to help customers make informed purchasing decisions.
  • Handling transactions: Process customer payments, handle returns, and provide excellent customer service at the checkout.
  • Working as part of a team: Collaborate with colleagues to achieve sales targets, resolve customer complaints, and maintain a clean and safe shopping environment.

What's in it for you?
As a customer service representative at Tesco, you'll enjoy a range of benefits, including:
  • A competitive hourly rate and opportunities for pay increases.
  • A guaranteed minimum of 16 hours per week, with opportunities to work more hours if desired.
  • Flexible working arrangements, including part-time and full-time options.
  • Opportunities for career progression and professional development.
  • A range of discounts and benefits, including 10% off food and 15% off pay day weekends.

About Tesco:
Tesco is a leading retailer committed to serving our customers, communities, and planet a little better every day. We believe in treating everyone with respect and dignity, and we're proud to be an inclusive and diverse workplace. If you're passionate about providing exceptional customer service and working in a fast-paced retail environment, we'd love to hear from you. Please note that you must be over 18 to apply for this role.

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