Technical Support Specialist with Excellent Communication Skills
2 weeks ago
We're seeking a skilled Technical Support Specialist to join our Digital Department, working from home two days a week and in the office three days.
This hybrid role involves providing 1st line support to over 10,000 staff across 200 branches, responding to incidents and requests via phone and ITSM self-service portal.
The ideal candidate will have previous experience in a busy IT support environment and possess adaptable team player skills to deliver remote and customer-facing support.
Key Responsibilities:
- Deliver exceptional customer service to Arnold Clark Group employees
- Provide 1st line user, software, hardware, and application support throughout the UK
- Write and update technical information
- Act as a single point of contact for IT issues
- Escalate incidents to 2nd line teams when necessary
- Monitor incident trends and suggest improvements
Requirements:
- General knowledge of IT systems and infrastructure
- Strong Microsoft-based operating system and suite knowledge (e.g. Windows 10, Office 365)
- Analytical thinking and decision-making skills
- Ability to communicate effectively with technical and non-technical staff
Benefits:
A competitive salary of £32,000 - £35,000 per annum, plus one of the industry's most generous benefit packages, including private healthcare and employee discounts.
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