Technical Field Support Specialist
1 month ago
A competitive salary of $40,000 to $50,000 per annum is offered for this position.
Job OverviewVesta Software Group seeks a skilled Technical Field Support Specialist to join its engineering team. As a key member of the team, you will be responsible for providing on-site technical support and services to clients in various industries.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proven track record in field-based customer service engineering. A clean driving license and basic computer knowledge are essential requirements for this role.
Key Responsibilities- Conduct site surveys to assess client requirements and plan safe installation procedures.
- Install, test, and configure EPOS systems, including structured cabling, according to company standards and procedures.
- Perform regular maintenance of on-site equipment and provide training to clients as needed.
- Liaise with the Engineering Scheduler to coordinate work schedules and ensure timely completion of tasks.
- Diagnose and repair faults at component level, either on-site or in the workshop.
- Provide data copies if required to preserve critical information.
- Minimum 18 months experience in a field-based customer service engineering role, preferably in the hospitality/leisure industry.
- Background knowledge in computer hardware (PCs, IP networks, and WIFI).
- Clean driving license is mandatory.
- Basic computer literacy and ability to learn new software packages quickly.
- Strong planning and organizational skills, with excellent customer service and analytical abilities.
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