Technical Field Support Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Vesta Software Group Full time

A competitive salary of $40,000 to $50,000 per annum is offered for this position.

Job Overview

Vesta Software Group seeks a skilled Technical Field Support Specialist to join its engineering team. As a key member of the team, you will be responsible for providing on-site technical support and services to clients in various industries.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proven track record in field-based customer service engineering. A clean driving license and basic computer knowledge are essential requirements for this role.

Key Responsibilities
  1. Conduct site surveys to assess client requirements and plan safe installation procedures.
  2. Install, test, and configure EPOS systems, including structured cabling, according to company standards and procedures.
  3. Perform regular maintenance of on-site equipment and provide training to clients as needed.
  4. Liaise with the Engineering Scheduler to coordinate work schedules and ensure timely completion of tasks.
  5. Diagnose and repair faults at component level, either on-site or in the workshop.
  6. Provide data copies if required to preserve critical information.
Requirements
  1. Minimum 18 months experience in a field-based customer service engineering role, preferably in the hospitality/leisure industry.
  2. Background knowledge in computer hardware (PCs, IP networks, and WIFI).
  3. Clean driving license is mandatory.
  4. Basic computer literacy and ability to learn new software packages quickly.
  5. Strong planning and organizational skills, with excellent customer service and analytical abilities.


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