Technical Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at SaluteMyJob. As a key member of our IT support team, you will be responsible for providing top-notch support to our clients on various IT hardware and software products.
Key Responsibilities:
- Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA).
- Work efficiently and proactively to deliver IT support services to a wide range of customers.
- Repair, diagnose, and replace PCs, laptops, printers, servers, data storage, tape libraries, communications equipment, and retail equipment and associated peripherals.
- Perform desk-side support to clients as requested.
- Assist other engineers in the delivery of service to customers.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out AV repairs and printer repairs.
- Server support experience Wintel & UNIX.
- Data storage hardware break-fix experience.
- Trained in desktop/laptop/printers and servers.
- Network support skills (switches, routers – Cisco / HP etc.).
- Good knowledge of common software products.
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