Technical Support Specialist

7 days ago


Glasgow, Glasgow City, United Kingdom SaluteMyJob Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at SaluteMyJob. As a key member of our IT support team, you will be responsible for providing top-notch support to our clients on various IT hardware and software products.

Key Responsibilities:

  • Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA).
  • Work efficiently and proactively to deliver IT support services to a wide range of customers.
  • Repair, diagnose, and replace PCs, laptops, printers, servers, data storage, tape libraries, communications equipment, and retail equipment and associated peripherals.
  • Perform desk-side support to clients as requested.
  • Assist other engineers in the delivery of service to customers.
  • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
  • Carry out AV repairs and printer repairs.
  • Server support experience Wintel & UNIX.
  • Data storage hardware break-fix experience.
  • Trained in desktop/laptop/printers and servers.
  • Network support skills (switches, routers – Cisco / HP etc.).
  • Good knowledge of common software products.

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