Service Charge Specialist
4 days ago
The successful candidate will be responsible for ensuring accurate, consistent, timely and transparent reporting and accounting of service charges for all residents across various tenures. This role involves handling service charge enquiries from residents and internal staff, working closely with analysts to ensure accuracy, and investigating service charge adjustments in ERP.
This is a customer-orientated role that requires technical understanding of service charges, as well as proficiency in Excel. The ideal candidate will have knowledge of Landlord and Tenant legislation and best practice, particularly in regards to service charges in the social housing sector.
We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience, along with our Employee Benefits Programme and dedicated payroll support.
Duties and Responsibilities:
- Handle service charge enquiries from residents and internal staff
- Work with managers to answer escalated customer complaints
- Collaborate with analysts to ensure accurate service charge estimates and actuals
- Investigate and make necessary service charge adjustments in ERP
- Participate in projects related to service charges
- Liaise with key stakeholders to ensure accuracy of service charges
- Respond to emails sent to the service charge mailbox in a timely manner
- Acknowledge all resident enquiries
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