Service Charge Officer
4 days ago
The role of a Service Charge Officer is crucial in handling resident enquiries related to service charge estimates and actuals. The position offers a dynamic work environment where each day brings new challenges and learning opportunities.
Day-to-day responsibilities:
- Respond to resident enquiries regarding service charge estimates and actuals, including requests for further information, disputes on service pricing, and corrections of charges.
- Handle requests for documentation related to service charges such as Section 21 & 22 requests, invoices, and Section 20 consultation information.
- Support internal teams by answering enquiries via our team inbox, verifying resident charges, and communicating service charge information to residents as directed.
- Maintain high accuracy in reviewing and verifying resident charges, identifying potential errors such as unusually large increases or discrepancies in invoice allocations.
- Previous experience in service charges in housing services is required.
- Strong customer service skills, comfortable with regular interaction via phone and email.
- Proficient numeracy skills with a keen eye for detail.
- Familiarity with Microsoft Dynamics is desirable, though not essential as training will be provided.
- Ability to work effectively both independently and as part of a team.
- A competitive hourly rate of £18.93 (PAYE) or £23.47 (umbrella).
- A flexible work-from-home policy, with 2-4 office days per month for essential meetings and initial training.
- Comprehensive training in the use of Microsoft Dynamics and other relevant tools.
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Service Charge Manager
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Charge Officer Liaison
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Temporary Service Charge Professional
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Charge Management Officer
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Service Charge Specialist
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Service Charge Specialist
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