Housing Operations Coordinator
4 days ago
We are looking for a skilled Housing Operations Coordinator to join our team at Reed Property & Construction. As a Housing Operations Coordinator, you will play a crucial role in ensuring accurate and timely reporting of service charges for residents across various tenures.
Main Responsibilities:- Manage and coordinate the process of requesting information or descriptions for specific services.
- Investigate disputes based on the price of services provided, ensuring that all parties are informed and satisfied.
- Oversee the collection and management of documentation related to service charges, including Section 21 & 22 requests, invoices, and Section 20 consultation information.
- Verify resident charges for other teams who work on Housing Benefit and customer payments, ensuring accuracy and transparency.
- Communicate service charge information to residents as instructed by another team, providing clear and concise updates.
- Demonstrable knowledge of Landlord and Tenant legislation and best practices, particularly those relating to service charges.
- Familiarity with the application of service charges in the social housing sector.
- Strong communication skills, with the ability to handle customer enquiries effectively both in writing and verbally.
- Experience in using ERP and CRM systems.
The estimated hourly rate for this position is £18.93 per hour, paid through PAYE. We offer a hybrid working arrangement, allowing you to balance your work and personal life effectively.
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Fire Safety Coordinator
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