Housing Operations Coordinator

4 days ago


Borehamwood, Hertfordshire, United Kingdom Reed Property & Construction Full time

We are looking for a skilled Housing Operations Coordinator to join our team at Reed Property & Construction. As a Housing Operations Coordinator, you will play a crucial role in ensuring accurate and timely reporting of service charges for residents across various tenures.

Main Responsibilities:
  1. Manage and coordinate the process of requesting information or descriptions for specific services.
  2. Investigate disputes based on the price of services provided, ensuring that all parties are informed and satisfied.
  3. Oversee the collection and management of documentation related to service charges, including Section 21 & 22 requests, invoices, and Section 20 consultation information.
  4. Verify resident charges for other teams who work on Housing Benefit and customer payments, ensuring accuracy and transparency.
  5. Communicate service charge information to residents as instructed by another team, providing clear and concise updates.
Essential Requirements:
  • Demonstrable knowledge of Landlord and Tenant legislation and best practices, particularly those relating to service charges.
  • Familiarity with the application of service charges in the social housing sector.
  • Strong communication skills, with the ability to handle customer enquiries effectively both in writing and verbally.
  • Experience in using ERP and CRM systems.

The estimated hourly rate for this position is £18.93 per hour, paid through PAYE. We offer a hybrid working arrangement, allowing you to balance your work and personal life effectively.



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