Resident Accounts Manager

4 days ago


Borehamwood, Hertfordshire, United Kingdom Reed Property & Construction Full time

At Reed Property & Construction, we are seeking an experienced Resident Accounts Manager to manage the financial aspects of service charges for residents across various tenures. As a Resident Accounts Manager, you will be responsible for ensuring accurate and timely reporting of service charges, while also communicating effectively with residents and other teams.

Main Tasks:
  • Manage the process of requesting information or descriptions for specific services, ensuring that all requirements are met.
  • Investigate disputes based on the price of services provided, taking a fair and transparent approach.
  • Collect and manage documentation related to service charges, including Section 21 & 22 requests, invoices, and Section 20 consultation information.
  • Verify resident charges for other teams who work on Housing Benefit and customer payments, maintaining accuracy and transparency.
  • Communicate service charge information to residents, providing clear and concise updates.
Required Qualifications:
  • Degree-level qualification in a relevant field, such as accountancy or business studies.
  • Demonstrable experience in managing service charges and communicating with residents.
  • Strong technical skills, with proficiency in ERP and CRM systems.
  • Effective communication and interpersonal skills, with the ability to handle customer enquiries effectively.

The estimated hourly rate for this position is £18.93 per hour, paid through PAYE. We offer a supportive and dynamic work environment, allowing you to grow and develop your skills effectively.



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