Service Desk Specialist

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Resourcing Group Full time
About the Role

We are seeking a highly organized and proactive individual to join our team as a Service Desk Specialist. In this pivotal role, you will be responsible for managing the helpdesk operations, ensuring the smooth functioning of the CAFM system, and maintaining exceptional service standards for both internal teams and external stakeholders.

Key Responsibilities:
  • Manage the CAFM system, maintaining records for Planned Preventive Maintenance (PPM), reactive tasks, and reporting.
  • Respond promptly to calls and emails, ensuring professional and efficient communication.
  • Coordinate reactive task requests, assigning the correct priority and engineer, and ensuring seamless communication throughout the job lifecycle.
  • Collaborate with the Lead Engineer and Operations Manager to review performance and maintain service quality.

The ideal candidate will have excellent communication skills, a passion for delivering excellent service, and experience working in a fast-paced environment. We offer a competitive salary of £33,000 per annum and a permanent full-time contract.



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