Technical Support Professional
3 weeks ago
Service Desk Support Specialist Job Summary
CV-Library is seeking a skilled Service Desk Support Specialist to join our team. This is a fantastic opportunity to work with a leading job search platform and deliver exceptional customer service and technical support to our clients.
Key Responsibilities
The successful candidate will be responsible for:
- Providing technical support to our managed service customers
- Managing tickets effectively within an ITIL environment
- Collaborating with the 2nd and 3rd line engineering teams
Requirements
To succeed in this role, you'll need:
- At least 2+ years' experience in a commercial IT support environment
- A strong understanding of computer hardware, software, networking, and operating systems
- Exceptional customer service skills with a proven ability to quickly build rapport
What We Offer
We offer a competitive salary of up to £28,000 per annum, plus a range of benefits, including:
- 22 days annual leave rising to 25 days
- Bank holidays
- Company pension scheme
- Day off for birthday
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