Technical Support Professional

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

Service Desk Support Specialist Job Summary

CV-Library is seeking a skilled Service Desk Support Specialist to join our team. This is a fantastic opportunity to work with a leading job search platform and deliver exceptional customer service and technical support to our clients.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing technical support to our managed service customers
  • Managing tickets effectively within an ITIL environment
  • Collaborating with the 2nd and 3rd line engineering teams

Requirements

To succeed in this role, you'll need:

  • At least 2+ years' experience in a commercial IT support environment
  • A strong understanding of computer hardware, software, networking, and operating systems
  • Exceptional customer service skills with a proven ability to quickly build rapport

What We Offer

We offer a competitive salary of up to £28,000 per annum, plus a range of benefits, including:

  • 22 days annual leave rising to 25 days
  • Bank holidays
  • Company pension scheme
  • Day off for birthday


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