Technical Support Specialist

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time
Job Title:

1st Line Service Desk Engineer

Key Responsibilities:
  • Provide technical support for Managed Service customers, aiming to resolve incidents promptly or escalate to 2nd and 3rd line engineering team if necessary.
  • Manage tickets efficiently and effectively within an ITIL environment.
About the Role:

This role requires a strong understanding of computer hardware, software, networking, and operating systems. You will work with Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail) and be familiar with Intune, including Device Management, Conditional Access Policies, and Autopilot.

Requirements:
  • At least 2+ years' experience in a commercial IT Support environment.
  • Exceptional customer service skills with a proven ability to quickly build rapport.
System Requirements:
  • Proficiency in Microsoft Azure administration.
  • Proficiency in Windows OS (7, 8, and 10) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
Benefits:
  • Salary: up to £28,000 per annum.
  • 22 days AL rising to 25 + BHs + Company pension + day off for birthday.
  • A tailored training path with vendor specific accreditations.


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