Technical Support Specialist
2 weeks ago
Company Overview:
Lynx Recruitment Limited is a reputable agency based in the UK, working with various successful MSPs to find top talent.
We are dedicated to connecting our clients with skilled professionals who can make a real difference in their businesses.
About This Role:
This 1st Line Technical Analyst position is an excellent opportunity for a motivated and experienced individual to join a dynamic team and contribute to the success of a leading MSP based in Watford.
Key Responsibilities:
- Providing exceptional technical support to end-users via phone, email, or remote access.
- Troubleshooting and resolving IT issues efficiently, ensuring minimal downtime and maximum productivity.
- Collaborating with the 2nd Line team to escalate complex problems and implement effective solutions.
- Maintaining accurate records of incidents, resolutions, and user interactions.
- Staying up-to-date with the latest technologies, including Office365, Azure, and Microsoft Entra, to provide expert guidance and support.
- Developing strong relationships with customers, understanding their needs, and delivering tailored solutions.
Requirements and Qualifications:
- A minimum of 2-3 years of experience in a 1st Line support role, preferably in a similar industry.
- Strong knowledge of Microsoft products, including Office365, Azure, and Microsoft Entra.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Proactive problem-solving approach, with a focus on resolution and customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A competitive salary of £28,000 per annum, commensurate with experience.
- A 4-day week in the office, with one day working from home after a 6-month probation period.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive team environment, encouraging collaboration and growth.
How to Apply:
If you're a motivated and experienced Technical Support Specialist looking for a new challenge, please send your CV to us.
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