IT Technical Lead

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

We are a fast-growing MSP seeking an experienced IT professional to join our team as a Senior Engineer in our Borehamwood office. This role will involve working on 3rd line tasks across both our Service Desk and providing technical support for our Technology's Managed Service customers.

Responsibilities:
  • Resolving complex incidents and implementing leading-edge IT solutions
  • Providing excellent customer service to clients in the London and South East region
  • Performing proactive tasks to maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues

As a Senior Engineer, you will work closely with our team to deliver world-class IT consultancy, solutions and support services to our growing list of clients. You will be responsible for troubleshooting and resolving complex technical issues, as well as implementing new technologies and processes to improve our services.


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