IT Helpdesk Engineer

2 days ago

Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

Job Title: Service Desk Support Specialist

Location: Hybrid (Borehamwood + Remote)

Duration: Permanent

Work Hours: Monday to Friday, 8:30am to 5:00pm

About Us

CV-Library is a leading job search platform that connects people with their ideal jobs. We're committed to providing exceptional customer service and supporting our clients through every stage of their job search journey.

What We Offer

We're proud to offer a comprehensive package of benefits and perks, including:

  • Competitive salary of up to £28,000 per annum
  • 22 days annual leave rising to 25 days
  • Bank holidays
  • Company pension scheme
  • Day off for birthday
  • Tailored training path with vendor-specific accreditations

About the Role

This is a fantastic opportunity to join our dynamic IT team as a Service Desk Support Specialist. As part of our team, you'll play a critical role in delivering exceptional customer service and technical support to our clients.

Key Responsibilities

Your key responsibilities will include:

  • Providing technical support to our managed service customers
  • Managing tickets effectively within an ITIL environment
  • Collaborating with the 2nd and 3rd line engineering teams

Requirements

To succeed in this role, you'll need:

  • At least 2+ years' experience in a commercial IT support environment
  • A strong understanding of computer hardware, software, networking, and operating systems
  • Exceptional customer service skills with a proven ability to quickly build rapport

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